Our service delivery model integrates ITIL, SEI CMM and ISO processes into your operations, and we fully comply with industry standards and regulations, including security, privacy and financial reporting. And, our flexible cost model ensures our pricing aligns with your changing needs. 

We are committed to integrating industry best practices and standards. Our current certifications include:

Information Technology Infrastructure Library (ITIL) Foundation and Service Manager Levels. 

The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.

ISO 20000 Certified 

ISO/IEC 20000 promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements. It comprises ten sections:

  • Scope
  • Terms & Definitions
  • Planning and Implementing Service Management
  • Requirements for a Management System
  • Planning & Implementing New or Changed Services
  • Service Delivery Processes
  • Relationship Processes
  • Control Processes
  • Resolution Processes
  • Release Process
ISO 9001:2000 Certified 

ISO 9001:2000 – Quality Management Systems requirements include:

  • a set of procedures that cover all key processes in the business;
  • monitoring processes to ensure they are effective;
  • keeping adequate records;
  • checking output for defects, with appropriate and corrective action where necessary;
  • regularly reviewing individual processes and the quality system itself for effectiveness; and
  • facilitating continual improvement
ISO 15489 Certified 

ISO 15489 – Records management, or RM, is the practice of identifying, classifying, archiving, preserving, and destroying records. The ISO 15489 standard defines it as “The field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including the processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records.”


BS 7799-2 Security Standard / ISO 7799-2 Certified 

BS 7799-2 / ISO 7799-2 is a standard setting out the requirements for an Information Security Management System (ISMS). It helps identify, manage and minimize the range of threats to which information is regularly subjected. The standard is designed to ensure the selection of adequate and proportionate security controls that protect information assets and give confidence to interested parties including an organization’s customers

NCR Teradata Certified 

The Teradata Certified Professional Program is focused on advancing the growth of Teradata knowledge and skills to a worldwide professional IT community. The industry-standard certification testing program measures and validates technical abilities that are used to help customers, partners and associates take advantage of Teradata’s powerful technology throughout their businesses.

PRINCE2 Certified Project Managers 

PRINCE2 (PRojects IN Controlled Environments) is a process-driven project management method. PRINCE2 defines 45 separate sub-processes and organizes these into eight processes as follows:

  • Starting Up a Project (SU)
  • Planning (PL)
  • Initiating a Project (IP)
  • Directing a Project (DP)
  • Controlling a Stage (CS)
  • Managing Product Delivery (MP)
  • Managing Stage Boundaries (SB)
  • Closing a Project (CP)

Certified SEI CMM Level 3

The Capability Maturity Model (CMM) in software engineering is a model of the maturity of the capability of certain business processes. A maturity model can be described as a structured collection of elements that describe certain aspects of maturity in an organization, and aids in the definition and understanding of an organization’s processes.


PMI Certified Project Managers

The Project Management Institute (PMI) sets standards, conduct research and provides education and professional exchange opportunities designed to strengthen and further establish the professionalism. This institute aims to advance the careers of practitioners and enhance the performance of business and other organizations.